SAP Joule: The AI Copilot Powering the Future of Business

SAP is stepping into the AI era with SAP Joule, its embedded AI copilot designed to revolutionize how businesses work with enterprise data. First introduced in 2023 and now fully unveiled at Sapphire 2025, Joule is positioned as the core digital assistant across SAP’s cloud portfolio—and now, even beyond it.

Whether you’re a business user, developer, or consultant, Joule is reshaping how you interact with systems—intuitively, contextually, and in real-time.

💡 What is SAP Joule?

SAP Joule is an AI-powered digital assistant built directly into SAP cloud applications, including S/4HANA Cloud, SAP SuccessFactors, SAP Ariba, and more. Powered by generative AI and trained on industry-specific business data, Joule helps users work smarter, faster, and with fewer clicks.

At its core, Joule allows users to interact with SAP via natural language—like talking to a colleague who knows your data, your business goals, and your systems.

🔍 What’s New from Sapphire 2025?

At Sapphire 2025, SAP announced major enhancements to Joule, including:

General Availability across S/4HANA Cloud (public and private editions)
Deeper integration into SAP Business Technology Platform (BTP)
New developer APIs for custom Joule extensions and plug-ins
Embedded support for WalkMe, enabling guided workflows and proactive user coaching
Industry-specific Joule agents, trained on logistics, finance, and retail datasets
Joule Skill Studio: A no-code builder for customizing Joule workflows and responses
✅ NEW: Joule will now work across non-SAP applications

🌐 Joule Goes Beyond SAP

One of the most exciting announcements from Sapphire 2025: SAP Joule is expanding its reach beyond SAP systems.

This means:

Joule can now access, analyze, and interact with third-party applications and data sources
Use cases include connecting to Salesforce, Microsoft 365, ServiceNow, and other SaaS platforms
You can ask Joule:
"Find open tickets in ServiceNow related to our top customers and show recent related orders from SAP." — and it delivers.

With cross-platform AI orchestration, Joule becomes a true enterprise assistant—not just an SAP expert.

Benefit: Unified insights and actions across your digital ecosystem without platform hopping.

👩‍💼 For Business Users: Personalized AI That Works With You

Joule empowers end-users to:

Search and act on data using natural language
“Show me open POs over $50k this month” yields actionable results instantly.
Automate repetitive tasks like report generation, document routing, and status checks.
Receive proactive alerts and recommendations
e.g., “Cash flow in Region A is below threshold – suggest adjusting payment terms.”
Use WalkMe overlays for real-time guidance within the SAP interface, reducing onboarding time and support tickets.

Benefit: Save time, reduce manual errors, and focus on decisions, not navigation.

👨‍💻 For Developers: Build, Extend, and Embed

SAP Joule now includes:

Open APIs for custom skills
Integration with SAP BTP and CAP (Cloud Application Programming model)
Support for SAP Build and SAP AI Core
Developer tooling in BAS (Business Application Studio)

With these tools, developers can:

Create custom business logic Joule can call (like checking stock levels from third-party systems)
Build domain-specific agents
Connect Joule to non-SAP systems like CRMs or ticketing tools
Test and deploy Joule-enabled apps in Fiori or beyond

Benefit: Developers gain an intelligent interaction layer over their apps, SAP or not.

🧠 For Consultants: Delivering Intelligence at Scale

SAP consultants can:

Guide clients in designing business processes that leverage AI recommendations
Use Joule analytics to identify inefficiencies and automation opportunities
Deploy WalkMe integrations to increase user adoption and reduce change fatigue
Implement industry-specific Joule agents with prebuilt training and vocabulary
Recommend cross-application AI flows to unlock even more value for clients

Benefit: Add strategic value by bringing AI into every phase of digital transformation.

🚀 WalkMe + SAP Joule: A Game-Changer for UX

WalkMe’s integration with Joule, announced at Sapphire 2025, means users get:

Context-aware walkthroughs triggered by Joule suggestions
Proactive nudges based on user behavior and system changes
Reduced training time with in-app guided learning
**Analytics on user adoption and system friction

Why it matters: It’s not just about smarter systems, but smarter users.

🎯 Benefits of SAP Joule Across the Board

AudienceKey BenefitsUsersNatural language interaction, proactive insights, simplified tasksDevelopersExtensibility, API-driven logic, AI-powered UI, third-party app supportConsultantsBusiness transformation insights, faster onboarding, better adoptionBusinessesHigher productivity, reduced support costs, improved compliance and agility

Final Thoughts

SAP Joule is no longer just an SAP feature—it’s an enterprise copilot. With support for non-SAP applications, WalkMe guidance, and full extensibility, Joule is changing how people interact with business systems.

Whether you're streamlining workflows, building intelligent apps, or guiding digital transformation, Joule is your AI-powered co-pilot—on any platform.

🧠 Curious how SAP Joule can fit your business or app stack?
📅 Schedule a demo today.

If you need help making sense of your AI strategy then speak to a Dragon.

SAP Joule AI Co-Pilot Explained