Cheese Burgers, Trailer Parks and SAP
Cheese burgers, trailer parks and SAP, another Saturday morning coffee wake up blog
This Canadian loves a cheese burger,
But if weekend trailer park supervisor “Randy”, (take a look at IMDB,) https://www.imdb.com/title/tt0290988/
Came to the UK and visited McDonalds, he would be frustrated, really frustrated…
Home delivery would take hours, with constantly changing delivery times going back and back,
If at a drive through, he would be left too sit and wait being told “home delivery’s take priority”
and if a walk in consumer, he would be left to stand for hours after entering his order on a new self service terminal, whilst sales order after sales order is processed,
or more accurately simply stuck in an uncoordinated jumbled queue.
The point being as we all know poor customer satisfaction leads to lost revenue, EBIDTA impact and reputational damage.
McDonalds have seen this before, they injected variant config into their entire menu leading to a whopping 75% slowdown in order fulfilment, within a year this decision was reversed.
To be fair to be fair to Ronald McDonald (showing my age) order fulfilment and capacity planning to deliver the expected customer experience is a universal fast food problem and one I experience on daily basis with Starbucks.
So the question I have is why do these major global fast food chains, now totally invested in digital not invest in proper Advanced Available to Promise and production planning ?
Surely there is a fantastic tangible benefit case with real ebidta value to start invest in the production planning process, they have the data they just need to apply some Dragon ERP firepower and innovate their Industry 3.0 operating model. It really isn’t difficult, complex or costly v the lost revenue.
I’m going to confess, I’m a bit of a production planning geek, over the last few years I have helped a number of organisation's with complex lead to cash and fulfilment issues, in all instances I have used SAP Integrated Business Planning (IBP) as the operating model template to innovate the supply side woes of the Lead to Cash process.
But SAP IBP https://www.sap.com/products/scm/integrated-business-planning.html is a bit of a beast to implement so I simply use the SAP template as an operating model guide, a baseline and then look at leveraging functionality from core S/4HANA
2022 Release Highlights of SAP S/4HANA advanced Available-To-Promise (aATP) | SAP Blogs and what ever analytical tooling is available.
Business Value was achived in weeks not months.
Take a look at SAP IBP and its value: SAP IBP Explained | SAP Blogs
This is where Dragon ERP excels, we focus on the business problem, define it as a set of required outcomes, refine the operating model and using plug and play innovation make the necessary people, process, digital and data changes, I call this Digital Kaizen.
If you want to know more about how SAP is changing and how Dragon ERPs Plug and Play transformation methodology unlocks accelerated benefit realisation then contact a Dragon today.
https://dragonerp.co.uk/contact-us
Dragon ERP, “Less Consulting puff, more SAP delivery firepower.”
About the Author:
Alisdair Bach is a Business Transformation innovator with over three decades worth of experience in helping complex organisations gain value through the use of SAP.
